Refund policy

Returns & Refunds Policy

Last updated: 29 July 2025

At The Lost Club, each scarf is part of a limited-edition collection — thoughtfully designed, hand-rolled, and crafted from 100% silk twill. Because of the exclusive nature of our products, all sales are final.

🚫 No Returns or Refunds

We do not accept returns, refunds, or exchanges for:

Change of mind
Preference of color or size
Incorrect address provided at checkout

Please double-check all product details and your shipping information before placing your order.

✅ Damaged or Defective Items

If your order arrives damaged or defective:

Contact us at thelostclubb@hotmail.com within 48 hours of receiving your order.
Include your order number and clear photos of the issue.
If approved, we will offer store credit or a replacement if stock is available.

📦 Lost Packages

We are not responsible for lost or stolen packages marked as “Delivered.” Please contact your local courier directly.

📍 Fulfillment Locations

We ship from both Lebanon and the UAE. Orders are fulfilled from the nearest available location based on your shipping address.

💌 Need help?

Reach out to us anytime at thelostclubb@hotmail.com — we’re here to make sure you feel good about what you wear.